Privacy Policy — How 2444bat Protects Your Data

1. Information We Collect

2444bat collects personal data through several channels: directly from you when you register an account or interact with the platform; automatically through your use of our website; and, in limited cases, from third-party identity verification partners. The categories of data we collect are set out below.

1.1 Data You Provide Directly

When you register a 2444bat account or use our services, you provide us with the following categories of personal data:

Data Category	Specific Data Points	Collected At
Identity Data	Full legal name, date of birth, NID / passport number	Registration & KYC
Contact Data	Bangladesh mobile number, email address	Registration
Payment Data	bKash / Nagad / Rocket number, bank account details	First deposit / KYC
Verification Documents	Scanned NID, passport photo page, proof of address	KYC verification
Communications Data	Support messages, chat transcripts, complaint records	Ongoing interaction

1.2 Data Collected Automatically

When you visit and use the 2444bat website, our systems automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Pages visited, time on page, click paths, and referring URL;
• Session duration and login timestamps;
• Betting and gaming activity logs (games played, wagers placed, outcomes);
• Deposit and withdrawal transaction logs.

This data is collected via server logs, first-party cookies, and platform analytics tools. It is used for fraud prevention, responsible gaming monitoring, platform performance optimisation, and regulatory compliance. See Section 4 for full details on our use of cookies.

1.3 Data from Third Parties

2444bat may receive personal data about you from the following categories of third-party sources:

• Identity Verification Partners: Third-party KYC services that assist in verifying the authenticity of identity documents and cross-referencing watchlists;
• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners who confirm transaction status and payer identity;
• Fraud Detection Services: Services that flag IP addresses, devices, or behaviour patterns associated with fraudulent activity.

Data received from third parties is handled under the same standards as data collected directly and is not used for purposes beyond those described in this policy.

2. How We Use Your Data

2444bat processes personal data only where there is a clear lawful basis for doing so. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your player account, including processing logins, managing account settings, and communicating account-related updates;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banking partners, and to maintain accurate financial records;
• Identity Verification (KYC): To verify your identity and age in compliance with our platform's age restriction policy and anti-money-laundering obligations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of financial crime;
• Responsible Gaming: To monitor betting patterns and account activity for indicators of problem gambling behaviour, and to enforce self-exclusion and deposit limit requests;
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of those interactions;
• Service Improvement: To analyse platform usage patterns, diagnose technical issues, and improve the performance, usability, and content of the 2444bat platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and tournament updates via SMS or email, where you have not opted out of such communications.

3. Data Sharing & Third Parties

2444bat does not sell your personal data. We share personal data with third parties only where necessary to deliver our services or to comply with legal obligations. The categories of third parties with whom we share data are set out below.

3.1 Service Providers

We engage third-party service providers who process personal data on our behalf under strict data processing agreements. These providers include:

• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Habanero, Ezugi, and Spribe receive session identifiers and wager data necessary to deliver their games. They do not receive full identity documents or payment details;
• Payment Partners: bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners receive the minimum data necessary to process financial transactions;
• KYC Verification Vendors: Identity verification partners receive document images and personal details for the sole purpose of confirming identity and age;
• Platform Analytics Providers: Technical analytics services that process anonymised or pseudonymised usage data to help us improve the platform.

3.2 Legal Disclosures

2444bat may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of the platform, its employees, or its players. Such disclosures will be limited to the minimum data necessary to satisfy the legal obligation or protect the relevant interest.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 2444bat, personal data held on the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to the applicable privacy terms that results from it.

4. Cookies & Tracking Technologies

The 2444bat website uses cookies and similar tracking technologies to operate core platform functions and to improve the user experience. Cookies are small text files stored in your browser. We use the following categories of cookies:

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login state, security tokens, fraud prevention	Session / 24 hours
Functional	Language preferences, display settings, last-visited game	30 days
Analytics	Page visit counts, click paths, error reporting (pseudonymised)	Up to 13 months
Responsible Gaming	Session time tracking, deposit limit enforcement flags	Session / persistent

Strictly necessary cookies cannot be disabled as they are required for the platform to function. Functional and analytics cookies may be managed through your browser settings. Disabling certain cookies may affect the performance or personalisation of your experience on the 2444bat platform.

2444bat does not use third-party advertising cookies or cross-site tracking pixels. No data collected via cookies on the 2444bat platform is shared with advertising networks.

5. Data Security & Retention

2444bat implements a layered security architecture to protect player personal data against unauthorised access, disclosure, alteration, and destruction. Our core security measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between the player's device and our servers;
• AES-256 encryption for sensitive data at rest, including identity documents and payment details;
• Role-based access control (RBAC) limiting internal data access to staff with a demonstrable operational need;
• Multi-factor authentication for all administrative access to production systems;
• Automated intrusion detection and real-time alerting for anomalous access patterns;
• Regular third-party security assessments of platform infrastructure.

5.1 Retention Periods

Personal data is retained for the following standard periods unless a longer retention period is required by law:

• Account and identity data: Retained for the duration of the account relationship and for 5 years following account closure, to satisfy anti-money-laundering record-keeping requirements;
• Transaction records: Retained for 7 years from the date of the transaction in accordance with standard financial record-keeping obligations;
• Support and communication records: Retained for 3 years from the date of the last interaction;
• Technical logs and analytics data: Retained for up to 13 months in standard form, then aggregated and anonymised.

On expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised such that it can no longer be linked to an individual player.

6. Your Privacy Rights

As a player on the 2444bat platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our Data Support team at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You may request a copy of the personal data we hold about you. We will respond within 30 days of receiving a verified request;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You can update most details directly in your account profile;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires its retention. Note that transaction records and KYC documents must be retained for the periods described in Section 5.1 regardless of erasure requests;
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is pending;
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to us directly, in JSON or CSV format, for the purpose of transferring it to another service;
• Right to Object to Marketing: You may object to the use of your data for direct marketing purposes at any time, with immediate effect.

All privacy rights requests are handled by the 2444bat Data Support team. We may need to verify your identity before processing a request. We aim to respond to all verified requests within 30 calendar days.

7. Minors & Age Verification

The 2444bat platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the standard account registration process and is further enforced through our KYC verification procedures.

If we discover, through verification checks or third-party reports, that a player account is held by a person under 18, we will immediately suspend the account, delete the associated personal data to the extent permitted by our legal obligations, and forfeit any balance in the account. Parents or guardians who believe a minor may have registered an account on 2444bat should contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

We encourage parents and guardians in Bangladesh to make use of parental control software to prevent minors from accessing online gambling platforms. Information on available tools is included on our Responsible Gaming page.

8. Policy Updates & Contact

2444bat reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via email or through an in-platform notification at least 14 days before the updated policy takes effect. The current version of this Privacy Policy is always available at https://2444bat.app/privacy-policy, with the effective date displayed at the top of the page.

Continued use of the 2444bat platform after an updated Privacy Policy has taken effect constitutes acceptance of the revised terms. Players who do not accept the updated terms should discontinue use of the platform and contact support to close their account.

8.1 Contact Our Data Support Team

For any questions, concerns, or requests relating to this Privacy Policy or the way 2444bat handles your personal data, please contact us using the details below. We aim to respond to all enquiries within 2 business days (Bangladesh Standard Time).

• Email: [email protected] (subject: "Privacy Policy Enquiry")
• Response Time: Within 2 business days (BST, Sunday–Thursday)
• Postal Address: 2444bat Data Support, Dhaka, Bangladesh

If your enquiry relates specifically to a data subject rights request (access, rectification, erasure, portability), please use the subject line "Privacy Rights Request" to ensure it reaches the correct team without delay.